How to support someone else's dashboard?

How can I support someone else’s account? I work at Stanford and one of the staff I support has an account. She gave me a user account, but I’m not sure how to log into that.

Hello Aaron,

Thanks for reaching out. I’m happy to help. Could you please let me know what type of account you need help to support? You mention dashboard so I can assume perhaps it’s through WordPress. If you could please provide a little more information I’ll be able to help. You can send the user account name to us through our ticket system support@reclaimhosting.com if that would be more useful.

Gordon Hawley
Customer Support Specialist
Reclaim Hosting

At Stanford University the service is labeled “Stanford Domains”. I believe Reclaim Hosting refers to it as a “Domain Of One’s Own”.

I can log into the user’s WordPress install, but am trying to figure out how to log into her overall CPanel.

Aaron, do you have an admin account in the Stanford WHMCS? This will allow you to access the users cPanel account. If not, then I would reach out to the user you support and ask if they might provide you with their cPanel credentials which can be used at the following address to log in.

Let me know if you have any other questions.

Gordon Hawley
Customer Support Specialist
Reclaim Hosting

Thank you. This should be enough to get me started. I’ll have to reach out to University IT about getting an account at Stanford WHMCS.