Installing Free SSL Certificates

Reclaim Hosting provides free SSL certificates for all users through the Let’s Encrypt project. To get started navigate to your cPanel account and click the Let’s Encrypt icon located under the Security section.

Installing an SSL Certificate

The interface will list all of your domains with those secured with a Let’s Encrypt certificate at the top. To install a new certificate for a domain click the Issue button next to the domain name.

If you would like to use the same certificate for subdomains, like www, check the box next to each one that should be secured.

NOTE: Let’s Encrypt does not currently issue wildcard certificates so you have to select each subdomain individually

Once you’re ready to go, click the Issue button at the bottom of the page. If successful, the domain will be secured with a free TLS SSL certificate provided by Let’s Encrypt. Subdomains

If you’re working with a subdomain, you’ll want to make sure you’ve added a CAA record to your domain to be able to provision the SSL certificate. You can follow our process to Adding CAA record to your domain.

Forcing HTTPS

Adding a certificate only provides the option to load over SSL, but doesn’t force it on the server. For information on how to setup your site to run exclusively over https see this thread.


The Let's Encrypt HTTP Challenge Failed - This error can occur if the domain you are attempting to install an SSL certificate is not currently hosted with us. Let’s Encrypt attempts to verify domain records by reading a file placed in the root directory of the domain. If the domain is not resolving to our servers this test will fail. If the domain is hosted with us and you are still encountering problems, please contact us for support.


Hey Tim,

Been working on securing sites and this has been really helpful!! Having trouble though with selecting subdomains for a multisite. Since the wildcard option doesn’t work, I couldn’t figure out how to select them individually as they don’t show up in the list. Is there a way to add them?

Currently working on the old domain.

  • Michael

Since Let’s Encrypt doesn’t support wildcard domains yet it can be a bit difficult. You can manually setup subdomains in cPanel and just keep pointing them to the same document root as the wildcard subdomain. They won’t conflict and any subdomains created there will show up, so for example even if you have * as a subdomain you can also create (or whatever an actual subdomain of the network is) and point it to the same folder and then issue a cert for it. Just more of a manual process (and you have to keep in mind Let’s Encrypt has rate limits in place to prevent you from issuing a bunch of certificates so you may run into that if you have a lot of subdomains.

Let’s Encrypt has announced they will be supporting wildcard subdomains next year so we’ll be on the lookout for that support and hopefully be able to add it to cPanel as well.

There’s an option to “add CPanel subdomains (webmail,webdisk,cpanel)”.

If you would be so kind to elaborate, I’m curious about this option. When would I want to select this and why?

cPanel offers what are called “proxy subdomains” to access cPanel, Webmail, etc. We use cpanel.serverhostname.tld when logging users in via our portal. If a user wanted to login to cPanel directly and wanted to do it over SSL and also wanted to use their own domain it would be necessary to have a certificate. But in my opinion it’s a lot of ifs. If you access cPanel through our client area you’re secure and always will be so this only applies to a particular URL based on your own domain.

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Thanks for the elaboration. I really appreciate it.

@timmmmyboy I’m sure you’re aware, but I wanted to check in on this. Looks like Let’s Encrypt officially supports wildcard subdomains ACME v2 and Wildcard Certificate Support is Live - Issuance Policy - Let's Encrypt Community Support

Do you have an ETA when Reclaim will be able to support this as well? Thanks!

The Let’s Encrypt plugin we used actually already rolled out support. Looks like some servers didn’t get the update automatically (I had seen it on one server and just assumed!). I just ran a script to make sure the plugin was the latest version on all servers. Let me know if you don’t see it!

Full disclosure, I haven’t had a chance to play around with them or do any testing with the new functionality.

@timmmmyboy - this is awesome! Sounds like we are close. When I go to look at the SSL status for my wildcard subdomain it’s telling me:

Issuer: (self-signed) WarningSelf-signed certificates will cause browser warnings.

Browsers are still throwing up warnings on my subdomains. Thoughts on how to remedy? Thanks again.

Feel free to message me with what domain you’re working with and I’d be happy to take a look!

I followed the instructions and it said my certificate is successful and active but for some reason when I visit my website, Google Chrome still says it is “not secure.” Do you know why this could be even though everything on my cpanel looks fine?

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Hey there-

There could be a few factors at play here, but you may want to start first by Forcing HTTPS on your site. We have a guide on that here.

From there you can always reference the following checklist: Why does my site say “not secure”?

Finally, if you’re still unable to figure it out, feel free to submit a support ticket to and we’ll take a deeper look.

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Hi, I followed all of the instructions for Let’s Encrypt and received the message you show above, that the certificate is now installed onto my domain…background. However, my website is still saying I do not have an SSL certificate. Can you help. Shipping Easy will not install without the certificate and I also want to make sure my customers feel it is a secure website. Thanks! Nancy

Hello Nancy. Please submit a ticket to with your domain so we can take a look at what the problem might be.

Thank you!

Gordon Hawley
Customer Support Specialist
Reclaim Hosting

Hello Nancy,

Apologies for resurrecting an old thread, but we’re currently digging through forum posts to ensure that we answer as many questions as we can even if only to have the information publicly available for the future. Were you able to get the issue with the SSL Certificate resolved? I am happy to help if you still need assistance with this.