Reports of backup failure


#1

I’ve been getting a string of emails for my fleet of reclaim sites:

The backup process for Xxxxxx located at http://xxxxxx.com has failed and the details of the failure have been logged.

Technical error:
Error: Upload failed. Please re-add the backup location and try again.

End of report.

Is this systemic? Just wondering what happened.


#2

Our backup server ran out of disk space during the night but has now been fixed. We cleared some stuff out to make room so you shouldn’t get the emails any longer. The backups should start again automatically.


#3

I have been receiving these “backup failed” messages since April 4th, I reported, no reply from you all yet.


#4

Jane,

Not sure where you reported it, we respond to all support tickets. Feel free to open one in your client area or by emailing support@reclaimhosting.com with the details and we’ll happily take a look.