One of several necessary steps to transferring your domain name from Reclaim Hosting to a new registrar is unlocking the domain. Domains are by default locked at the time of registration to protect the domain from being transferred away without your express permission. Additionally ICANN requires that all new domain registrations and transfers be locked for 60 days. As long as your domain has been with Reclaim Hosting for more than 60 days you can unlock it for transfer using the following steps:
- Login to your client area at https://portal.reclaimhosting.com
- Go to Domains > My Domains
- For the domain you wish to unlock click Manage Domain
- From this domain management interface you will find a tab called Registrar Lock that will show you the current status and allow you to toggle the lock on or off.