Reclaim Hosting servers each have their own firewalls monitoring accounts and activity.
For added security, we also utilize a separate firewall called Bitninja. This server security tool does a great job of blocking a lot of malicious activity, though occasionally it may throw false positives. In that case, your IP may be temporarily blocked and you will experience trouble accessing a site on a Reclaim server, whether through the URL or through FTP.
There are a few reasons why IP addresses may become blocked on Bitninja. One common example would be if you have a had few failed login attempts when trying to connect via FTP. Whatever the case, we can help you make sure your access is restored.
Delist Your IP Address
When your address is blocked and you visit a site hosted on Reclaim, you may encounter a screen asking you to solve a CAPTCHA. On that screen, check the box next to “I’m not a robot”.
Once that is solved, select the delist button.
If you are able to proceed, then the delisting was successful. If you run into any trouble, follow the next steps to reach out to Reclaim for further assistance.
IP Address is Still Blocked
If you’ve tried to delist your IP address from Bitninja but weren’t able to get through, submit a support request to Reclaim including your IP address and we’ll gladly take a deeper look for you.
You can copy down the IP address that Bitninja shows or, if you don’t see your IP on the page, you can find it by going to this link: http://ip.reclaim.hosting/
Note: If you use a VPN, the IP address you are working with changes often.