Restoring Backups Using JetBackup


First, [log into your cPanel](Logging In to Reclaim Hosting

From there, click ‘JetBackup’ under the ‘Files’ section.

You’ll then see a few options to use when restoring the content to your domain. You’ll see them broken up into file backups and database backups. Click the option you’d like to restore. If restoring files to your account click ‘File Backups’ and click ‘Database Backups’ to restore your database(s).


When restoring the files, you’ll see a list of backups in your account. From there, click ‘File Manager’ next to the date you’d like to restore from.

This will show you a list of all files you can restore from that backup. Double click to navigate between folders and click the checkbox next to the file/folder you want to restore. When you’ve selected all files/folders click ‘Restore Selected’

You’ll be asked to confirm the restoration of the selected files. Click the checkbox and '‘Add to Restore Queue.’

You can follow the progress of the restore in the side bar on the rightside of the screen.

Database Restore

When you click ‘Database Backups’ you’ll be brought to a list of available database backups you can download to import into PHPMyAdmin. Click ‘Generate Download’ next to the database backup you’d like to restore.

Once the download is generated, click ‘Download’

This will download in a .tar.gz file so you’ll need to unpack the DB. Open up the files/folders until you get to a file name yourdatabasename.sql. This is what you’ll use to import the database into PHPMyAdmin.

From there, navigate to ‘PHPMyAdmin.’

Select the database you’re restoring.

Click ‘Import’ in the top tool bar.

Then click ‘Choose File’ to select the database download we just unpacked. Once you’ve selected the file click ‘Go.’

When the import is complete, you’ll see a green box.

From there, you’re good to go! If you run into any issues along the way or have any questions submit a ticket to our support channels and we’ll be happy to help!